RETURN & CANCELLATION CONDITIONS AND GENERAL RULES
1) CHECK - IN
a) Passenger must be ready at the Checkin Office of the respected company to complete the check-in procedures at least 1 hour before the departure time in order for passport and visa checks to be made and to receive their tickets. Check-in procedures end half an hour prior the departure time. It is recommended to arrive early weekends and during high season.
Check-in procedures can be done in all our offices before the day of departure.
Passenger must be ready at the ferry 15 minutes prior the departure time.
Passengers must adjust their time spent in the Cafeteria or Freeshop within the port area according to the rules.
b) Special provisions for passengers who are travelling by vehicle;
Check-in procedures for passengers traveling by vehicle are done only at the Port Office. Passengers with vehicles (driver only) have check-in priority, please submit your situation to the related company workers.
Passengers with vehicles must be ready at the port 1.5 hours before the departure time for check-in.
For Company Vehicles, if you are the owner of the company, a company signature circular or if you are an employee, a power of attorney letter from a notary public is required.
In order to exit abroad with a Rent a Car vehicle, a power of attorney must be obtained from the company through a notary public.
Our passengers who will pass to Chios Island do not need to obtain a international driver's license.
Green Insurance is an additional insurance policy that makes your car insurance valid abroad nd can be obtained from insurance companies.
2) OPEN TICKETS : Open tickets can only be transferred to the scheduled voyage when the voyage is available and only by the releted company offices. In order to close open tickets, a carrier must be contacted at least 1 day before the departure and the passenger must be informed about this before his/her travel.
-Open ticket is valid for 6 months. If the ticket is not used after 6 months after the purchasing date, the ticket will become invalid.
-The agency must sign and stamp the date of the open ticket and declare it on boarding.
3) LOSS OF TICKET: Passengers who lose their tickets must buy a new ticket. Agencies are not responsible for ticket losses for any reason.
4) NON-TRANSFERABILITY OF THE TICKET: The passenger ticket issued in the name of the passenger is not transferable and cannot be resold to anyone else. If a ticket is presented for trip and refund by a person other than the person who had right to travel with a ticket, the carrier shall not be liable to the person had right to travel with that ticket if it carries the bona fide presenter or refunds the ticket to the presenter.
5)TICKET CANCELLATION AND REFUND REQUESTS
27.11.2014 dated Distance Contracts Regulation's articles written under the title of "Section Three" regulating "Use of the Right of Withdrawal and Obligations of the Parties",
the buyer has no right of withdrawal since it does not apply to "Passenger Transportation Services".
Cancellation of Trip and Refund Terms
Even “The seller cannot request to change the passenger, date, time and route information of the electronic tickets purchased according to this contract for any reason. The buyer hereby accepts and undertakes that he/she will not change the ticket purchased according to this contract for any reason after the sales confirmation and will not request a refund” has written;
Only if the passengers notify 2 days before the departure time, they have the right to suspend and reschedule the ticket for 1 time or reschedule for 1 time. Fee refund requests will not be accepted.
6) SITUATIONS WHERE THE PASSENGER IS NOT ALLOWED TO LEAVE THE COUNTRY OR ENTER GREECE
In any cases where the passenger's entry/exit is prevented due to judicial, administrative, visa or the vehicle, pet etc. that the passenger wants to take with him/her, the service contract is terminated and no refund request is accepted.
7) VOYAGE CANCELLATION / CHANGE
-Agents are obliged to register the mobile numbers of the passengers in the system. In this way passengers can be informed about the cancellation or change of the trip.
-For trip that cannot be realized due to weather conditions, an unconditional 100% refund will be made to the passenger. The Seller Company is not responsible for accommodation, food and beverage expenses that may arise due to weather conditions and similar situations arising from reasons beyond the control of the Seller Company.
- Flag state controls out of program, the carrier company reserves the right to change the sailing time and ship in case of unplanned ship failures.
-All rights of the Carrier Company regarding cancellation and change of voyage are reserved.
8) TICKET CONTROL: Tickets are checked with the help of barcodes on boarding on the ship cover. Passengers with canceled, rescheduled or suspended tickets for any reason are not allowed on board.
9) PASSENGERS WITH SPECIAL REQUESTS / PASSENGERS TRAVELING WITH PETS
-Agencies must inform the Carrier Company about passengers with their special conditions at least 2 hours before the departure.
-For passengers traveling with pets, the necessary documents must be requested from the Carrier Company Offices and delivered to the Carrier Company office 2 days prior the trip. The passenger's trip cannot be confirmed before the approval of the Veterinary Presidency.